FAQs
Commonly Asked Questions with Answers - Furniture Wave
Q: What is Furniture Wave?
A: Furniture Wave is an online furniture company that offers a wide range of high-quality furniture products for your home, garden and office. We aim to provide stylish and functional furniture options to meet your specific needs.
Q: What types of furniture do you offer?
A: Furniture Wave offers a diverse selection of furniture, including sofas, chairs, tables, beds, cabinets, desks, and more. We cater to various styles, from modern and contemporary to classic and traditional, ensuring there's something for everyone.
Q: Are the furniture products offered by you of good quality?
A: Yes, at Furniture Wave, we prioritise quality. We source our furniture from reputable manufacturers and suppliers who adhere to strict quality standards. We aim to provide durable and long-lasting furniture pieces that you can enjoy for years to come.
Q: What are the delivery options you offer?
A: We offer reliable and convenient delivery options for your furniture purchases. The availability of delivery services may vary depending on your location. During the checkout process, you can select the preferred delivery method, and our team will ensure your furniture is delivered safely to your doorstep.
Q: What is your return policy?
A: We understand that sometimes furniture may not meet your expectations. If you're not satisfied with your purchase, please refer to our return policy at the bottom on our website. We have a hassle-free return process in place, allowing you to initiate returns within a specified timeframe. However, certain conditions may apply, so we recommend reviewing our return policy for complete details.
Q: Do you offer any warranty on your products?
A: Yes, Furniture Wave stands behind the quality of its furniture. Many of our products come with manufacturer warranties that cover defects and damages. The duration and terms of the warranty may vary depending on the specific product. Please refer to the product description or contact our customer support for more information about warranties.
Q: Can I track my order after purchasing?
A: Absolutely! Once your order is confirmed and dispatched, we will provide you with tracking information. You can use this information to track the progress of your delivery and get real-time updates on its status. You can find the tracking details in your order confirmation email or by logging into your account on our website.
Q: How can I contact your customer support?
A: We have a dedicated customer support team ready to assist you with any questions or concerns you may have. You can reach out to us via email at sales@furniturewave.co.uk or through our contact form on the website. We strive to provide prompt and helpful responses to ensure your satisfaction.
Q: Do you offer any assembly services for furniture?
A: Currently, Furniture Wave offers assembly services for a few of its products. Further, we provide clear and easy-to-follow assembly instructions with our products, and many items can be easily assembled using basic tools. We aim on providing high-quality furniture products at competitive prices.
Note:
Remember, if you have any additional questions or need further assistance, please don't hesitate to reach out to our customer support team. We are here to help you make the best furniture choices for your space.